Return and Refund Policy

Last Updated: June 16, 2026

At TieKnitFashion, your satisfaction is our priority. We want you to feel confident and comfortable in everything you wear. If for any reason your purchase doesn't meet your expectations, we are here to help.

1. Our Return Window

We accept return or exchange requests for items purchased on our website within 14 days of the delivery date. To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, with all original tags attached, and in its original packaging.

2. How to Initiate a Return

Since we prioritize personal connection, we handle all requests through our support team:

  1. Visit our [Contact Page].

  2. Select "Exchanges & Returns" from the assistance options.

  3. Include your Order Number and a brief reason for the return in the comments section.

  4. Our team will respond promptly with return instructions and the shipping address for your local region.

3. Exchanges

If you ordered the wrong size or would like to swap your color preference (e.g., swapping a Beige knit for a Purple knit), we are happy to facilitate an exchange, provided the desired item is in stock. If the item is out of stock, we will issue a refund according to our policy below.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status.

  • Approval: If the return is approved, we will initiate a refund to your original method of payment.

  • Processing Time: Depending on your card issuer or bank policies, the credit will typically appear in your account within 5–10 business days.

5. Non-Refundable Items

Please note that the following items are not eligible for returns or refunds:

  • Items that have been worn, laundered, or altered.

  • Items missing original tags or packaging.

  • Items marked as "Final Sale" at the time of purchase.

6. Return Shipping Costs

  • Defective Items: If you receive an item that is damaged or defective, TieKnitFashion will cover the return shipping costs.

  • Customer Preference: For returns due to personal preference (e.g., fit or color choice), the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

7. Questions?

We are only a message away. If you have any concerns regarding the quality of your knitwear or need help choosing the right fit before you buy, please reach out to us via our [Contact Page].

Disclaimer: This document is a template for informational purposes and does not constitute legal advice. Please ensure that this policy aligns with your specific shipping provider’s capabilities and local consumer laws.